The Support Desk Dashboard provides a central overview page within the Support Desk module. This dashboard consists of various widgets that give users quick insights into the status of support tickets, planned changes, and service reports.
Note: This module is exclusively available for Veducon Managed Services customers.
At the top of the dashboard, there are four shortcut widgets providing quick access to key statistics:
Below the widgets, there is a table view displaying all new tickets. This table includes the following columns:
This widget displays all planned changes within the Support Desk. It includes details such as:
Regularly check service reports to stay updated on past incidents and resolutions, which can help with troubleshooting recurring issues. This section displays the most recent service reports. If no reports are available, a message will be shown: No service reports were published! Check back at a different time.
