User roles are essential for controlling access and responsibilities within your organization. Follow this guide to create and configure custom user roles in Pollux.
From the sidebar, go to:
Settings → Roles
This section allows you to create, edit, and manage user roles for your organization.
On the Roles overview page, you can see all currently defined roles (e.g., Administrator, Guest), along with their permissions and members.
To create a new role, click the “Add New Role” button in the top-right corner.
On the “New Role” page, you’ll see two key sections:
1. Display
Role Name: Give your role a clear and descriptive title (e.g., “Regional Manager”, “Support Lead”).
2. Permissions
Toggle the relevant permissions for this role. Options are grouped into categories like:
Organization Management
Users & Roles
Support Desk
Locations
Meraki Devices
Once permissions are set:
Click Save Configuration
You can now assign users to this role from the Roles list
If you’re unsure about what certain permissions allow, hover over the toggles or refer to the Pollux documentation center. You can also contact support for guidance on role strategy.
